Word is spreading fast: people are happier with Atlantic Electric and Gas. As part of Scottish and Southern Energy, a FTSE 100 company, our customers are part of the largest energy distribution network in the UK. Including the supply businesses of Scottish Hydro, Southern Electric, SWALEC, SSE, Airtricity and Atlantic, we have over 10 million customer accounts.
We also love looking after your pockets – so as well as bringing power to the people, we give people the power to save money by becoming energy-efficient. We are committed to rewarding our customers at each step you take to lower your bills – from choosing paperless billing to lowering your energy usage.
Atlantic Electric and Gas approach seems to work and our customers seem to like it – so much so that we’ve picked up a few awards along the way including ‘Best Overall Energy Supplier’ by uSwitch seven times in a row*.
We’re also big believers in green energy and as the UK’s largest generator of renewable electricity** we’re constantly looking at ways to harness the great UK weather. That’s why we’ve built the UK’s first deep water wind turbine in the Moray Firth and why we’re building the UK’s first hydro-electric power station in 50 years.
Our core purpose is to provide your energy in a reliable and sustainable way. To help us achieve this Atlantic Electric and Gas have a set of core values which are very important to us. And, because they are always in our mind and continually challenging us to be better, they’re the very things that have shaped our credentials. The things that make us proud. And the things that make our values real.
Supporting our SAFETY value – we believe all accidents are preventable, so we do everything safely and responsibly or not at all.
Atlantic Electric and Gas provide bespoke safety information for a number of groups in communities across the UK that may come into contact with electricity and gas in their daily professions and lives. Everyone from emergency services like the fire brigade, police and ambulance services to farmers and agricultural workers, caravanners and campers.
Supporting our SERVICE value – we give our customers service we are proud of and make commitments that we deliver.
Atlantic Electric and Gas recognise that top quality customer service and staff who understand the complexities of the energy market are important. That’s why our people are committed to doing the best job they possibly can to make sure the service you receive is the best they can offer. This approach seems to work and our customers seem to like it. So much so that we’ve picked up a few awards along the way including Best for Customer Service from uSwitch seven times in a row.
Supporting our EFFICIENCY value – we keep things simple, do the work that adds value and avoid wasting money, materials, energy or time.
Energy efficiency isn’t rocket science and making small differences to your home and lifestyle make a massive difference to your bank balance. However, there are lots of energy saving options to choose from and our team of experts are on hand to help.
Supporting our SUSTAINABILITY value – Atlantic Electric and Gas operate ethically, taking the long term view to achieve growth while safeguarding the environment.
We don’t just talk about helping the environment – we make good on our word. We make more energy from wind and water than any other energy company in the UK.** In a joint venture partnership with RWE npower renewables, we are currently developing Greater Gabbard, the world’s largest offshore windfarm under construction.
Supporting our EXCELLENCE value – we strive to get better, smarter and more innovative and be the best in everything we do.
We constantly challenge ourselves to make sure we are providing the best possible service, product and price for our customers. Our commitment in these areas has meant that our customer numbers have more than tripled in the last 10 years. And according to an independent survey conducted by uSwitch our customers new and old say you just can’t get better.*
Supporting our TEAMWORKvalue – Atlantic Electric and Gas support and value our colleagues and enjoy working together as a team in an open and honest way.
We are a major employer in many communities across the UK. And, we offer a range of development programmes suited to the needs of school leavers, trainees, trainee engineers, graduates and apprentices.
** Scottish and Southern Energy has been voted the UK’s Overall Best Energy Supplier, Best for Customer Service and Best Value for Money in the 2006, 2007, 2008, 2009 and 2010 uSwitch satisfaction reports.
# “We” means the Scottish and Southern Energy Group, of which SSE Energy Supply Ltd and SSE Generation Ltd are members. SSE Generation Ltd generates more renewable electricity than any other energy company in the UK.
Based on installed capacity as at 31.5.10 http://www.decc.gov.uk/en/content/cms/statistics/publications/dukes/dukes.aspx (Chapter 5)